Skip to content
Skip to content

Re-Tipping Terms & Conditions

  • Please send your hair by special delivery only, (this is the only way to insure your hair).
  • Only send out hair that has been freshly washed, conditioned and fully dry and tied at the root end in neat bundles.  Hair that is sent out dirty and not bundled will incur an additional charge.  Please make sure you only use cheap bands and plastic bags within the package, as cosmetic bags or hair bands etc. will not be returned.
  • Please provide a note within your parcel with your in-depth requirements along with contact details.
  • By sending your hair to us, you are in agreement that we cannot be held responsible if you do not like the end result of your bonds.  Alterations can be done, but this will be at an extra cost to you.
  • We cannot be held responsible if you experience any shedding of the hair or if the bonding has broken down.  We only use the most durable materials.  If this occurs this is classed as an aftercare issue and we strongly advise you take this up with your technician.  You agree that we cannot be held responsible for any damage incurred to the bond whilst wearing the hair extensions.
  • We don’t believe in using Keratin glue fused directly onto your natural hair.  If you require a hot fusion method we will only tip your extensions with a polymer resin.  This is not a glue.  By sending your hair to us, you agree to using a deep cleansing shampoo, as over time the bonding will break down if you don’t.  You also agree that you must not put conditioner on your root area and extensions must be completely dried on a medium to cool heat setting.  Hair must not get greasy as this will break the bonding down quicker.  This bonding material is what we use for our signature bonded hair extensions in salon.  It is easily removed using an acetone product.  As long as the hair extensions have been applied correctly you can get up to 3 months with this bonding material.
  • Our turnaround time is usually within 1 week, however, this could be extended during busy times.  Please bear this in mind when posting out your hair.
  • Hair will only be posted back once the payment has been received via bank transfer.
  • The salon is closed on Sundays and Mondays.  Please only send out hair to be delivered during our opening hours.  If the hair will be delivered by Royal Mail, DPD etc. when the salon is closed this will incur a charge of £50 to retrieve it from the delivery office.
  • Due to the nature of this business, we strongly advise that you call the salon on 01925 550440 to check lead times before sending us your hair.  This will ensure a prompt response.  Messaging via social media is not recommended for prompt responses.