Our Payment Terms, Conditions & Boundaries

• A non-refundable booking fee is required to secure all appointments.  This fee covers admin time, diary management, appointment allocation, and any preparatory work carried out before your service. Booking fees are retained if a client cancels or reschedules with insufficient notice.  If Lorudu must cancel your appointment, the booking fee will be refunded or transferred.
• Our booking system sends an SMS two days before your appointment. All appointments must be confirmed on the same day the SMS is received.  If the appointment is not confirmed, it may be released to another client and the booking fee may be forfeited.  This ensures our one-to-one schedule runs smoothly.
• We require 72 hours’ notice to reschedule or cancel an appointment. Notice may be given at any time, including weekends and bank holidays.  If less than 72 hours’ notice is provided, the booking fee will be retained and a new fee will be required to rebook.  Repeated cancellations or rescheduling may result in full payment being required at the time of booking future appointments.
• Please arrive on time for your appointment. If you are more than 15 minutes late, your appointment may need to be shortened, rescheduled, or charged in full due to the one-to-one nature of our services.
• Remaining fees must be paid on the day of your appointment.  Payments are expected to be made by bank transfer.
• Refunds are not issued for change of mind. However, clients are entitled to remedies in line with the Consumer Rights Act 2015.  If you have any concerns about your service, please contact us within 48 hours so we can assess and resolve the issue.
• Our price list is a guide only. Final pricing depends on natural hair type, hair density, length, colour, the time and products required for your service.  Accurate prices are provided during your consultation.  Lorudu reserves the right to update prices and policies.  Changes do not affect appointments already booked.
• Please ensure you wish to proceed with your chosen fitting before booking.  We do not remove, maintain, or cut extensions applied by another salon, unless a disclaimer is signed prior to any work taking place. New clients or clients with repeated cancellations may be required to pay the full amount upfront for future appointments.
• We are committed to providing a safe, respectful and professional environment for all clients. Threatening, abusive, aggressive, or disruptive behaviour will not be tolerated.  Anyone displaying such behaviour will be asked to leave immediately and may be reported to the police.  We reserve the right to refuse service where necessary to protect staff and clients.